Terms and conditions

1. Who we are

These terms govern the services provided by Just Removals ("we", "us"). They apply to every quotation we issue and every removal and packing service we carry out, unless we have agreed something different with you in writing.

2. Quotations

A quotation is a fixed figure for the work described in it, based on the information you give us and on what we observe at survey, whether that survey is in person or from photographs or video you supply.

A written quotation remains open for acceptance for thirty days from its date unless it says otherwise. After that period we may re-quote.

The quotation states the circumstances in which the figure may change. Those circumstances are limited to: goods or premises materially beyond those surveyed; a material change in access since the survey; services you add after acceptance; and additional crew time arising where a parking suspension is refused, not granted or obstructed. We will raise any such change with you before incurring it wherever practicable, and in any event before delivery.

We do not charge by the hour. Where the work takes longer than we estimated for reasons within the scope quoted, that is our risk and not yours.

3. Booking and payment

A booking is confirmed when you accept the quotation in writing and pay any deposit we have asked for. The balance falls due before the goods are delivered, and in any event no later than seven days after delivery where we have agreed credit terms in writing.

4. Scope of our services

We provide household removals and, where requested and itemised, packing and supply of packing materials. We do not provide storage, international removals, hourly or man-and-van work, specialist piano or safe moving, house clearance or waste removal, or cleaning.

Where we refer you to another provider, we do so as information only. We receive no commission or referral fee, we do not contract with them on your behalf, and we accept no liability for their work.

5. Appliances and services

We do not disconnect or reconnect gas appliances, hardwired electrical appliances, or plumbed appliances. Gas work requires a Gas Safe registered engineer and electrical work a qualified electrician. You are responsible for arranging disconnection and for ensuring appliances are drained and secured before collection.

6. What we will not carry

• Prohibited or stolen goods, drugs, and anything unlawful to possess or move.
• Firearms, ammunition and explosives.
• Fuel, gas cylinders, and goods likely to become dangerous, explosive or flammable.
• Paint, solvents and garden chemicals.
• Waste for disposal. We are not registered waste carriers.
• Goods likely to attract vermin, or which may cause infestation or contamination.
• Perishable food and open containers of liquid.
• Plants and living creatures.
• Jewellery, cash, deeds, securities and items of exceptional value, unless agreed in writing beforehand.

7. Your responsibilities

• Being present, or having an authorised representative present, at collection and delivery.
• Completing your packing before the crew arrives, unless you have booked packing from us.
• Telling us about anything of unusual value or fragility before it is packed.
• Telling us about access constraints at either address before the day.
• Obtaining any permissions a freeholder, managing agent or local authority requires, where we have told you these are yours to obtain.

8. Liability and cover

We carry goods in transit and public liability insurance. The level applying to your move is stated in your quotation.

Loss or damage must be reported to us in writing within seven days of delivery, and the goods and their packaging kept available for inspection. Claims notified after that period may not be capable of proper investigation and may be refused on that basis.

We are not liable for loss or damage caused by circumstances beyond our reasonable control, by defects inherent in the goods themselves, by goods packed by you where the damage arises from that packing, or by electrical or mechanical faults not evidenced by external damage.

Where dismantling or reassembly is carried out at your request on an item not designed to be taken apart, we will tell you beforehand and are not liable for damage inherent in that process.

9. Delays

We are not liable for delay caused by weather, traffic incidents, industrial action, road closure, or other circumstances outside our reasonable control.

10. Cancellation

You may cancel a booking. Where you cancel more than fourteen days before the agreed collection date, any deposit is refunded in full. Cancellations inside that period may be subject to a charge reflecting costs we have already committed, including crew and vehicle allocation.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, save that nothing here removes any right you have as a consumer.

12. Getting in touch

Questions about these terms go to hello@just-removals.co.uk. Where these terms and anything stated elsewhere on this website conflict, these terms apply to the contract between us.